Responsible Gaming
at bettekka

1 Our Commitment to Safe Play

At bettekka, responsible gaming is not a regulatory checkbox — it is a genuine part of how we operate. We believe that sustainable, enjoyable gambling means every player retains full control over how much time and money they spend on our platform. This philosophy shapes how we design our products, communicate with players, and respond when a player shows signs of distress.

We actively monitor account activity for behavioural patterns that may indicate problem gambling, such as rapid increases in deposit frequency, extended unbroken play sessions, or repeated attempts to reverse withdrawal requests. When our systems or staff identify these patterns, we may reach out proactively to offer support resources and remind players of the responsible gaming tools available to them.

All responsible gaming features on bettekka are provided completely free of charge, are effective immediately upon activation, and are accessible at any time through your account settings or by contacting our support team directly. No player should ever feel reluctant to use these tools — they exist solely for your benefit.

2 18+ Age Restriction Policy

bettekka operates strictly as an adults-only platform. Players must be 18 years of age or older to register an account, make deposits, place bets, or play any game on the site. This requirement is non-negotiable and applies to all users regardless of location within Bangladesh.

We enforce our minimum age requirement through a rigorous Know Your Customer (KYC) verification process. All new accounts are required to submit a copy of a government-issued photo identification document — such as a National ID card or passport — along with proof of address. Accounts that cannot be verified as belonging to an adult aged 18 or over will be suspended pending further review, and any balance held in an unverified account will be returned to the original deposit method.

We also urge all adult players who share a home with young people to take additional precautions to prevent underage access to gambling sites:

• Never share your bettekka login credentials with anyone, including family members.
• Always log out of your bettekka account when you finish a session, especially on shared devices.
• Consider using parental control software on shared home computers, tablets, or smartphones to restrict access to gambling websites.
• Keep your device locked with a PIN, fingerprint, or face recognition when not in active use.

3 Recognising Problem Gambling

Problem gambling is characterised by a loss of control over gambling behaviour, leading to negative consequences for the individual and those around them. It can develop gradually and is often difficult to recognise in oneself. The following warning signs may indicate that gambling has moved beyond entertainment and into problematic territory.

• Gambling with money that was set aside for essential expenses such as rent, food, or bills.
• Chasing losses by placing larger bets or playing for longer in an attempt to recover money that was lost.
• Feeling irritable, anxious, or restless when unable to gamble or when trying to reduce gambling activity.
• Lying to family members or friends about the amount of time or money spent on gambling.
• Neglecting work, studies, family responsibilities, or personal relationships due to time spent gambling.
• Repeatedly failing to stick to self-imposed limits on gambling time or money spent.
• Borrowing money or selling possessions in order to fund gambling activity.
• Gambling as a way of escaping from stress, anxiety, depression, or personal problems.

If you recognise several of these signs in your own behaviour, we strongly encourage you to make use of the self-assessment questionnaire below, activate the responsible gaming tools described in this page, and consider reaching out to a professional support organisation.

Self-Assessment: Are You Gambling Responsibly?

Answer the following questions honestly to assess whether your gambling habits are within a healthy range. If you answer "yes" to three or more of these questions, we recommend contacting our support team or one of the external organisations listed in the Support section below.

4 Responsible Gaming Tools

bettekka provides a comprehensive suite of responsible gaming tools that every registered player can activate at any time, free of charge. These tools are designed to put you firmly in control of your gambling activity. Below is a summary of each available tool and how to access it.

5 Self-Exclusion

Self-exclusion is one of the most powerful responsible gaming tools available to bettekka players. It is designed for individuals who feel that their gambling is out of control and who need a firm, enforced break from the platform. When you activate self-exclusion, your account is immediately closed for the duration you select and no deposits, bets, or gaming sessions will be accepted during that period.

Available Self-Exclusion Periods

• 1 Month: A short-term exclusion suitable for players who want a structured break to reassess their gambling habits.
• 3 Months: Recommended for players who have identified a pattern of problematic behaviour and need time to address it without access to gambling.
• 6 Months: A medium-term exclusion that allows significant time to seek professional support and build healthier habits.
• 1 Year: A long-term break recommended for players who have experienced significant negative consequences from gambling.
• Permanent: An indefinite closure of the account. Permanent exclusions can only be reviewed after a minimum period of 5 years and only upon written request accompanied by evidence of professional support received.

How to Activate Self-Exclusion

To activate self-exclusion on your bettekka account, you can either:

1. Log in to your account, navigate to the Responsible Gaming section of your account settings, select Self-Exclusion, choose your preferred duration, and confirm. The exclusion takes effect within minutes.
2. Contact the bettekka support team directly via live chat and request self-exclusion. Our team will process the request immediately and confirm via email once the exclusion is active.

6 Deposit & Spending Limits

Setting deposit and spending limits is one of the simplest and most effective steps you can take to maintain control over your gambling budget. bettekka encourages all players — not just those experiencing difficulties — to set limits as a standard part of responsible account management.

How Deposit Limits Work

You can set a maximum deposit amount for any of the following time frames from within your account settings:

• Daily limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, card) within a rolling 24-hour period.
• Weekly limit: The maximum total deposit across a rolling 7-day window beginning from the time the limit was set.
• Monthly limit: The maximum total deposit within a rolling 30-day window.

If multiple limits are active simultaneously, the most restrictive limit takes precedence at any given point. All limits are enforced at the platform level, meaning they apply regardless of which payment method you use for a given deposit.

Adjusting Your Limits

Reducing a limit takes effect immediately. You can lower your daily, weekly, or monthly deposit limit at any time and the new (lower) limit will apply to your very next deposit attempt.

Increasing a limit is subject to a mandatory 7-day cooling-off period. This delay is intentional — it is designed to prevent impulsive decisions made during a session. If you request an increase and change your mind within that 7-day window, simply cancel the pending change and your current (lower) limit will remain in place.

7 Time-Out & Cooling-Off Period

A time-out is a short, temporary suspension of your bettekka account. It is designed for players who feel they need a brief enforced break from gambling without committing to a full self-exclusion period. Time-outs are ideal for players who are feeling fatigued, stressed, or simply want a pause to restore perspective.

Time-Out Durations

• 24 Hours: Overnight break; account reactivates automatically the following day.
• 48 Hours: A weekend-length cooling-off period.
• 7 Days: A full-week break, suitable for reassessing your gambling patterns without a long-term commitment.

What Happens During a Time-Out

While your account is in a time-out period:

• No new deposits will be accepted from any payment method.
• No bets can be placed on any sport or casino game.
• Your account balance is preserved in full and any pending withdrawals will continue to be processed normally.
• You can still log in to view your transaction history and request withdrawal of your remaining balance.
• All promotional and marketing communications are automatically suppressed for the duration of the time-out.

At the end of the chosen time-out period, your account will reactivate automatically. You will receive an email notification reminding you that your account is active again. If you decide during your time-out that you need a longer break, you can escalate to a self-exclusion period at any time by contacting support.

8 Support & Further Resources

If you feel that gambling is having a negative impact on your life or the life of someone close to you, please do not hesitate to reach out for help. Speaking to someone — whether that is our support team, a trusted friend, or a professional counsellor — is always the right first step.

bettekka's responsible gaming support team can be contacted at any time via the live chat feature on the platform. All conversations are treated with complete confidentiality. Our team can help you activate any of the responsible gaming tools described on this page, provide information about professional support services, or simply listen and provide guidance.

For players in Bangladesh who need professional support with problem gambling, the following types of services are available:

• Mental health helplines: Bangladesh has a growing network of mental health support organisations offering confidential counselling for individuals experiencing compulsive behaviours, including problem gambling.
• Kaan Pete Roi: A well-known emotional support and mental health helpline operating in Bangladesh. Available by phone for individuals experiencing distress, anxiety, or compulsive behaviour.
• National Institute of Mental Health (NIMH), Dhaka: The primary government mental health institution in Bangladesh. NIMH provides outpatient counselling and psychiatric services for residents of Dhaka and beyond.
• Gamblers Anonymous: An international peer-support fellowship for individuals who identify as having a gambling problem. Meetings are available online and may have local chapters accessible to players in Dhaka, Chittagong, and other major cities.
• Family members and trusted friends: If you are concerned about a loved one's gambling, speaking openly with them in a calm, non-judgmental way and encouraging them to use the responsible gaming tools available on bettekka can make a significant positive difference.