Privacy Policy for bettekka

1 Information We Collect

bettekka collects personal information from you in several ways: directly when you register an account or interact with our services, automatically as you use our platform, and occasionally from third parties such as payment processors and identity verification providers. Below is a comprehensive overview of the categories of data we collect.

1.1 Information You Provide Directly

When you register an account on bettekka, we collect the following information that you supply to us:

• Identity data: Full legal name, date of birth, gender (optional), and government-issued identification number (National ID card number or passport number).
• Contact data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Account credentials: Username and encrypted password. Passwords are stored in hashed form and are never accessible in plaintext, even to bettekka staff.
• Financial data: Payment method details such as your registered bKash, Nagad, Rocket, or Upay wallet number; bank account details where bank transfer is used; transaction amounts and histories.
• Verification documents: Copies of government-issued photo ID, proof of address, and payment method ownership documentation submitted during KYC verification.
• Correspondence data: Records of communications between you and our support team via live chat or email.

1.2 Information Collected Automatically

When you access and use the bettekka platform, certain data is collected automatically from your device and browsing session:

• Device and technical data: IP address, device type (mobile, tablet, desktop), operating system and version, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, features used, time spent on each page, click patterns, game sessions played, bet placement activity, login and logout timestamps, and session duration.
• Location data: General geographic location derived from your IP address (city/country level). We do not collect precise GPS-level location data.
• Log data: Server access logs, error logs, and security event logs that record interactions with our infrastructure for fraud prevention and debugging purposes.

1.3 Information from Third Parties

We may receive information about you from the following third-party sources in specific circumstances:

• Payment processors: Transaction confirmation data, payment status, and fraud risk scores from bKash, Nagad, Rocket, Upay, and card payment networks.
• Identity verification providers: Results of automated or manual identity verification checks conducted against government databases or document verification services.
• Fraud and risk intelligence services: Data from industry fraud-sharing consortia used to identify accounts associated with known fraudulent activity.

2 How We Use Your Data

bettekka processes your personal information for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes described below. The primary purposes for which we process your personal data are as follows:

Purpose	Data Categories Used	Legal Basis
Account registration & management	Identity, contact, credentials	Contractual necessity
Payment processing & transaction records	Financial, identity	Contractual necessity
Age & identity verification (KYC)	Identity, verification documents	Legal obligation
Fraud prevention & security monitoring	Device, usage, financial, log data	Legitimate interest
Responsible gaming compliance	Usage, betting history, identity	Legal obligation / legitimate interest
Customer support & dispute resolution	Correspondence, identity, account data	Contractual necessity
Platform performance & improvement	Usage, device, log data	Legitimate interest
Personalised promotions & offers	Usage, betting history, contact	Consent (opt-in)
Legal compliance & regulatory reporting	All categories as required	Legal obligation

Where we rely on your consent to send personalised promotional communications, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. Withdrawal of consent for marketing will not affect your ability to use the bettekka platform.

3 Data Sharing & Disclosure

bettekka does not sell or commercially trade your personal information to any third party. We share your data only with trusted parties where it is necessary to operate our services, comply with legal obligations, or protect the security of the platform. The categories of recipients with whom your data may be shared are described below.

3.1 Service Providers and Data Processors

We engage a limited number of third-party service providers who process personal data on our behalf, under strict data processing agreements that prohibit them from using your data for any purpose other than providing services to bettekka. These include:

• Payment processing partners: bKash, Nagad, Rocket, Upay, and card payment networks receive transactional data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Document verification services that assist in confirming the identity and age of registering users.
• Cloud infrastructure providers: Hosting and data storage providers who maintain the servers on which the bettekka platform runs, under contractual data security obligations.
• Analytics providers: Aggregated, anonymised usage analytics services that help us understand how the platform is used and identify areas for improvement. These providers do not receive data in a form that identifies individual users.
• Customer support software providers: Live chat and ticket management platforms used to manage support interactions.

3.2 Legal and Regulatory Disclosure

We may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to:

• Comply with an applicable law, regulation, legal process, or enforceable governmental request;
• Detect, investigate, or prevent fraud, security breaches, or other illegal activity affecting bettekka or its users;
• Protect the rights, property, or safety of bettekka, our users, or the public;
• Enforce our Terms & Conditions or other agreements.

3.3 Business Transfers

In the event that bettekka undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, user data may be transferred to the acquiring entity as part of that transaction. We will notify affected users via the registered email address on their account before their data is transferred and becomes subject to a materially different privacy policy.

4 Cookies & Tracking Technologies

bettekka uses cookies and similar technologies (such as local storage and session tokens) to operate core platform functionality, maintain your logged-in session, and analyse platform performance. The following table summarises the categories of cookies we use.

Cookie Category	Purpose	Can Be Disabled?
Strictly Necessary	Session management, login authentication, security tokens, fraud prevention signals	No — required for the platform to function
Functional	Remembering your language preference, storing your last visited game category, and personalising your platform experience	Yes — disabling may reduce functionality
Performance / Analytics	Anonymised data on page load times, error rates, and feature usage to improve platform quality	Yes — disabling will not affect core services

bettekka does not use third-party advertising cookies, cross-site tracking pixels, or social media tracking tags. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. Instructions for managing cookies in popular browsers are available through each browser's own help documentation.

5 Data Retention

We retain your personal data for no longer than is necessary to fulfil the purposes for which it was collected, satisfy our legal and regulatory obligations, resolve disputes, and enforce our agreements. The following retention periods apply:

• Active account data (identity, contact, transaction history): Retained for the full duration of your active account relationship with bettekka.
• Closed account data: Following account closure, core account and transaction records are retained for a period of 5 years to satisfy anti-money-laundering, KYC, and financial record-keeping obligations.
• KYC verification documents: Retained for 5 years from the date of submission or from the date of account closure, whichever is later.
• Customer support correspondence: Retained for 3 years from the date of the last interaction in any given support thread.
• Marketing preferences and consent records: Retained for 3 years from the date of the last marketing communication or until you withdraw consent, whichever is earlier.
• Platform usage and analytics logs: Aggregated analytics data is retained indefinitely in anonymised form. Raw session logs containing identifiable data are deleted after 12 months.

At the end of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to an identified or identifiable individual.

6 Data Security Measures

bettekka implements a layered approach to data security, combining technical controls, organisational policies, and staff training to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• Transport encryption: All data in transit between your device and bettekka servers is encrypted using TLS 1.2 or higher (256-bit SSL certificates). The padlock icon in your browser confirms an active secure connection.
• Encryption at rest: Sensitive data fields stored in our databases — including payment method identifiers and identification document references — are encrypted at rest using AES-256 encryption.
• Password security: Account passwords are stored using a one-way cryptographic hashing algorithm with salt. Plaintext passwords are never stored or logged at any point.
• Access controls: Access to systems containing personal data is restricted on a strict need-to-know basis. All staff access is authenticated, logged, and regularly reviewed.
• Intrusion detection and monitoring: Our infrastructure is monitored continuously for suspicious activity, unauthorised access attempts, and anomalous data patterns.
• Regular security reviews: We conduct periodic internal security assessments and work with specialist security partners to identify and address potential vulnerabilities.

7 Your Rights Over Your Data

As a user of bettekka, you have the following rights with respect to your personal data held by us. To exercise any of these rights, please contact our support team with your request. We will respond within 30 calendar days of receipt of a verified request.

• Right of access: You have the right to request a copy of the personal data bettekka holds about you, along with information about how it is being used. This is commonly referred to as a Subject Access Request (SAR).
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For routine updates such as a change of email address, this can be done directly through your account settings.
• Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is subject to exceptions where we are legally required or otherwise entitled to retain your data — for example, to comply with our KYC and anti-money-laundering record-keeping obligations.
• Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances, such as where you have contested the accuracy of the data and we are in the process of verifying it.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object to marketing: You may opt out of receiving promotional communications from bettekka at any time by contacting support or using the unsubscribe mechanism in any marketing email you receive from us.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

Please note that exercising certain rights — such as requesting erasure or restriction of processing — may affect your ability to use the bettekka platform, including the ability to maintain an active account or process pending withdrawals. We will inform you of any such implications before acting on your request.

8 Contact & Policy Updates

8.1 How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way bettekka handles your personal data, please contact our support team via:

• Live chat: Available 24/7 directly on the bettekka platform.
• Email: support@bettekka (plain text — this is not a clickable link).

We take all privacy enquiries seriously and aim to resolve complaints fairly and promptly. For Subject Access Requests or requests to exercise your data rights, please clearly state the nature of your request in the subject line of your email or opening message of your live chat session, along with the full name and email address associated with your bettekka account.

8.2 Updates to This Privacy Policy

bettekka reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify registered users via the email address on file and update the "Last Revised" date shown at the top of this page and in the hero section. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of bettekka after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with an updated version of this policy, you should discontinue use of the platform and contact support to request account closure.